170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Security Analyst will be responsible for real-time monitoring, analysis, reporting, and coordination related to security, safety, and physical-infrastructure risk events across offices and branches.Access Control Management for Corporate Offices and Business Branches through software.The role includes system health monitoring of electronic security C surveillance systems, facility call management, incident reporting, data management, and ensuring smooth Command Centre operations through effective communication and follow-up.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Monitoring online/ offline health status of FAS C CCTV systems installed across branch offices.
• Ensure continuous operational health of systems and escalate anomalies propmptly.
• Record and report system snags, perform first-level troubleshooting, and ensure timely follow-up with relevant teams/vendors.
• Track all issues until complete resolution and maintain accurate logs.
• Monitor CCTV recording status proactively and investigate any technical snags or connectivity issues.
• Timely update Dashboard files and send status communications to concerned stakeholders.
• Monitor and investigate FAS and CCTV system alarms across all the Treat every alarm as genuine unless proven false.
• Act as a nodal coordinator to liaison between ground team and management.
• Coordinate with external emergency response agencies (Police, Fire Brigade, Ambulance) to dispatch emergency support.
• Report incidents in real time and maintain detailed incident logs.
• Follow-up with respective stakeholders for RCA (Root Cause Analysis). Prepare Corrective and Preventive Action (CAPA) reports for incidents.
• Timely update and audit emergency contract matrix for each branch office.
• Attend Office Facility Helpdesk calls.
• Manage and operate the Facility Management (FM) tool for recording, categorizing, and tracking all facility-related calls and service requests.
• Ensure accurate data entry, call classification, escalation, and closure of service tickets.
• Send timely reports C MIS to concern stakeholders.
• Daily health monitoring of Corporate Office’s Access Control System.
• Generate Access Door Health Status Report C share the same with concerned SPOC for their actions.
• Timely activate staff access card as per email / system trigger and assigned appropriate access privileges as per defined practice.
• Generate time log, activity log and access log reports as per business requirements.
• Ensure timely deactivate of exit / resign/ damage/ disable access cards.
• Maintain Inventory of Access cards.
• Coordinate with Vendor for printing and timely delivering staff ID cards.
• Disposing exit staff’s ID Cards and maintaining relevant records.
• Monitor People C Infra safety Risk events from internal C external environmental parameters through news, open-source intelligence, people communication and other authenticated E.g. natural calamities, manmade hazards, utility failures etc.
• Check authenticity and analyse the impact of such risk events on company and its people.
• Prepare impact-based advisories and circulate the same to concerned team.
• Liaison between command center operation team and various stakeholder to ensure timely accomplishment of all the scheduled activities and ad-hoc tasks.
• Supervise office board-line calls and ensure proper handling and responses.
• Supervise employee facility helpdesk calls and properly recording the calls in complaint management system.
• Maintain effective communication with internal teams and external agencies.
• Generate and maintain data logs for all command center activities / works.
• Prepare periodic MIS reports share the same for management review.
• Ensure accuracy and timely submission of reports.
• Manage data, logs, and records.
• Perform periodic data reconciliations to ensure data mappings are correct.
• Report data discrepancies and follow-up for corrections.
• All other duties, as assigned.

Graduate (Science, Commerce), Any Technical Diploma holder, or equivalent . Prior experience in security operations or control room management

• Strong communication skills (reading, writing, and verbal).
• Proficiency in MS Office and other office productivity.
• Ability to manage multiple tasks under pressure and maintain attention to detail.
• Basic technical knowledge for first-level troubleshooting of security systems – Access Control, FAS, CCTV.
• Analytical thinking and problem-solving ability.
• High level of integrity and confidentiality.
• Ability to work in shifts and adapt to dynamic situations.
• A team member who not only focuses on his own performance but also motivates others on the team.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking. 
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.