170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Service Manager for the Global Operations Tool, will play a key role in ensuring the tool operates efficiently, meets business requirements, and evolves to support our global operations. This platform is essential for enabling our security teams to report events, share updates, and uphold the operational excellence that defines Securitas, while ensuring accurate capture of operational data to shape the security programs of tomorrow.

This role will act as the key link between users, technical teams, and stakeholders— ensuring the tool remains user-friendly, reliable, and aligned with our business goals.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Represent Global Clients in Service Manager alignment calls with other divisions, including sign-offs in Go-No go and CAB meetings.
• Lead UAT testing for Global Clients including reporting bugs and join weekly cadence calls, both internal as with third part supplier.
• Coordinate initiatives to enhance the tool’s functionality, usability, and performance in close collaboration with BPO Operations and align with users, stakeholders and technical teams.
• Work closely with global and regional teams, IT, and other departments to align the tool with Securitas’ strategic goals.
• Develop and deliver training materials, guides, and updates to ensure security teams understand how to use the tool effectively.
• Manage/develop tools C processes for account (configuration) guidelines to ensure an efficient and easy way of working with account harmonizations.
• All other duties, as assigned.

Previous experience in project management. Previous experience in service management roles. Able to manage multiple priorities, projects, and stakeholders in a fast-paced environment. Ability to adopt changing workflows and explore opportunities for improvements.Experience or knowledge of using statistical analysis tools, BI, AI, machine learning or similar tools and models. Experience with reporting tools (in security industry).

• Ideal candidates are: independent, structured, analytical, good communicators, collaborative
• Intimate knowledge of Microsoft 360 suite (PP, Excel, Access, SharePoint, Planner,)

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.