170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Badging Manager, assigned to one of Pinkerton's largest global clients, will be responsible for the management of processes related to the creation and maintenance of physical identity access badges and the maintenance of the access control program for corporate sites within India. The Manager partners closely with local management, employees, contractors and vendors to ensure compliance and provide reporting and technical guidance required to recommend effective solutions.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the corporate global badge policy.
• Monitor all badge and access applications via the Trouble-Ticket/SIM and RightCrowd systems and ensure that the Service Level Agreement (SLA) and commitments to internal customers are met.
• Monitor RightCrowd system and other standalone visitors management systems working statuses and coordinate with the global team for area access requests.
• Manage ANT groups to ensure all information on primary owner, secondary owner, and access approver are updated.
• Oversee the management of access level creation, request, and level modification in the Lenel Access Control System.
• Provide technical guidance for the development of solutions through a deep understand and analysis of different technology options.
• Maintain a high level of customer service orientation.
• Provide input to the Site Setup Matrix for new and existing corporate office projects.
• Serve as point of contact with Corporate Security Badge Office (CSBO) in support of badging operations.
• Ensure proper maintenance of badging inventory and records across assigned corporate offices.
• Partner with the Finance Support Manager to manage purchase orders relating to badging operations.
• Partner with the Area Access Managers to review restricted spaces and maintain updated audit access reports.
• Plan and conduct scheduled audits on Area Access Managers and badge access levels across assigned corporate offices.
• Capture business requirements and workflows and provide solutions to meet customer needs.
• Develop, plan, and conduct training sessions to meet customer needs.
• Capture meeting minutes and action items.
• Coordinate with internal client stakeholders to manage, track and control projects issues timely delivery.
• All other duties, as assigned.

Graduate with at least five years of experience in security management of regional access controls/security platforms/systems plus in-depth technical knowledge of access control systems (Lenel preferred) and badging operations.

• Effective verbal and written communication skills.
• Able to multi-task and organize workload for effective implementation.
• Able to manage business stakeholders remotely and in a timely manner.
• Able to adapt to a fast-paced, high demand and dynamic work environment.
• Attentive to detail and accuracy.
• Responsive and responsible attitude.
• Able to analyze complex situations, deep-dive into issues, and recommend solutions.
• Client orientated and results driven.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.