170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Analyst will Perform quality assurance functions to maintain adherence to continuous
improvement principles as defined by GSOC Management.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Monitor security, CCTV, access control, alarms, communications, and fire/life safety
  systems within the designated region using provided monitoring systems.
• Respond to and manage alarms and incidents and dispatch Security Specialists to
  various calls for service, customer assistance, emergencies, and security situations.
• Utilize exceptional customer service skills to handle critical situations with a calm and
  problem-solving approach while following all safety and security procedures.
• Thoroughly document security incidents in the case management system.
• Respond to emergencies with urgency and maintain open communication with
  management and key leaders.
• Liaise with public safety agencies and their dispatch centers to coordinate emergency
  response.
• Assist client employees with safety and security concerns via email and phone.
• Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or
  police services.
• Assist with after-hours administration of access badges.
• Conduct audits of panic/duress alarms, badge readers and doors.
• Perform quality assurance functions to maintain adherence to continuous
  improvement principles as defined by GSOC Management.
• Collaborate with the GSOC management and ensure compliance with Key Performance
  Indicators (KPIs) and/or Standard Operating Procedures (SOPs).
• Participate in training exercises between field Officers and Operators.
  
• All other duties, as assigned.

Minimum 3 years of experience, or freshers with at least 4 internships may also be considered.

• Candidate should have very good English communication and vocabulary.
• Work Knowledge: Candidate should have knowledge of SOC operations and the APAC region.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.