170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

This role supports the Account Managers and Director in managing client relationships, ensuring service excellence, and operational delivery across multiple industries. You will also drive internal coordination, performance tracking, and stakeholder engagement to maintain and grow our strategic presence.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Represent Pinkerton’s core values of integrity, vigilance, and excellence in all interactions.
• Support the Account Manager and Director in the day-to-day delivery of PDP operations across client accounts.
• Build and maintain effective liaison with clients, PDPs, and internal teams to track performance, transitions, and exit planning.
• Conduct scouting of potential PDP candidates and manage the PDP sourcing process, including backfills.
• Participate in and lead client-facing calls (MBRs/QBRs), document Minutes of Meetings (MoMs), and follow up on action items.
• Partner with HR and COE to maximize participation in Employee Assistance Programs (EAPs) and training.
• Travel to client sites across India for client check-ins, PDP engagement, and support escalations as needed.
• Support proposal preparation and budget creation for new PDP mandates and expansions.
• Track and evaluate Key Performance Indicators (KPIs) for service delivery and support continuous improvement initiatives.
• Participate in industry forums and contribute to thought leadership via LinkedIn posts and whitepapers.
• Maintain and update the master PDP roster, including deployments, exits, and upcoming requirements.
• All other duties, as assigned.

• Bachelor’s degree required; MBA/PGDM preferred.
• 5+ years of experience in operations management, preferably in a corporate security, staffing, or professional services environment.
• Strong relationship-building and stakeholder management skills.
• Excellent written and verbal communication.
• Proficient in MS Office and reporting tools (Excel, PowerPoint, etc.).
• Ability to work independently, travel as required and manage multiple priorities.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.